Senior Staff

Jeri White Papa is the Managing Director of Human Resources Operations. In this role, Jeri works closely with the Chief People and Inclusion Officer to help build and implement HR strategies that meet the growing business and operational needs of the organization. She manages HR projects as well as many day-to-day operations and department priorities. Jeri brings a results-oriented approach and substantial HR management experience in areas including operational excellence and control; compensation and benefits; talent acquisition; employee relations; change and resource management; performance optimization; budgeting and forecasting; and team training and development. She has extensive HR experience in a variety of industries, including law, media and healthcare. In her previous role, she served as Human Resources Manager and Business Partner at Morgan, Lewis & Bockius LLP, a top international law firm. Jeri has a demonstrated history of success in the development of programs and processes that improve productivity, increase efficiency, enhance quality and facilitate change.

Jeri holds a Master of Science in Industrial and Labor Relations from Baruch College’s Zicklin School of Business at The City University of New York, and a Bachelor of Arts from Marymount College. She is a SHRM Senior Certified Professional (SHRM-SCP) through the Society for Human Resource Management (SHRM).

Johanna Dunleavy, CPA, is Managing Director of Finance Operations at Public Health Management Corporation (PHMC) with more than 17 years of experience in finance and accounting, primarily in the not-for-profit sector. In this position, Johanna is responsible for supervision of accounting staff, oversight and management of the organization’s fiscal operations which includes month end close, financial reporting, accounts payable, payroll and audit preparation. Through this work, she provides senior leadership to maintain a high performing finance and treasury department while supporting the CFO in committing resources to support integration of operations, strong internal controls, and staff development. She previously served as Senior Enterprise Controller at PHMC. Prior to joining PHMC in 2018, Johanna gained experience as a finance leader at American Board of Internal Medicine dedicating over a decade to their mission. She began her career as an auditor at Baker Tilly (Formerly ParenteBeard).

Johanna holds a bachelor’s degree in Accounting at Bloomsburg University, a Master’s in Public Health Management and Administration from Philadelphia College of Osteopathic Medicine and is a Certified Public Accountant (CPA) in the state of Pennsylvania. Johanna is a LEADERSHIP Philadelphia Core Program Class of 2020 Alumni.

Andy Gross, MSS, LCSW, is Managing Director of Mental Health Services for Public Health Management Corporation (PHMC) where he oversees a full range of behavioral health programs and subsidiary organizations, including Family Based Mental Health Services, Multisystemic Therapy for Problem Sexual Behaviors, IBHS-Regional, IBHS-ABA, WestHaven LTSR, and PHMC subsidiaries, the Center for Autism and the Joseph J. Peters Institute. With more than 28 years of experience, Andy has served in a variety of clinical, supervisory and senior leadership roles prior to joining PHMC. His experiences span a range of sectors, including family therapy, child welfare, juvenile justice, domestic violence and chronic mental health. Throughout his career, Andy has been a champion of evidence-based practices, and actively pursues the implementation of evidence-based interventions and programs at each level of care. Andy holds a bachelor’s degree from West Chester University and a Master of Social Service degree from Bryn Mawr College.

Andy Heyer is Managing Director of Finance – Revenue, Contracts, Budgets and City Programs for Public Health Management (PHMC) with more than 25 years of nonprofit finance, accounting and operations experience. In his current role, Andy has enterprise-wide oversight of PHMC’s contracts, funding sources, budgets, and City programs. During his career at PHMC, he has been responsible for building teams and establishing workflow processes that have contributed to PHMC’s success as a whole, both in the audit process, and in effective billing and cash collection. In designing systems, he utilizes a ground up approach, valuing the contributions of the staff actually performing the duties, while modeling an approach that integrates change and new ideas.

Prior to joining PHMC, Andy worked as Director of Finance and Operations at the City of Philadelphia’s Mural Arts Program; and at Friends Rehabilitation Program, a Quaker-based affordable housing management and development non-profit as Senior Accountant and then Controller. Prior to that, Andy began his career in public accounting doing audit and tax work.

Andy holds a Bachelor of Science degree in Accounting and Economics from Drexel University. He has served on the boards of various faith-based organizations and coached Little League baseball for 10 years.

Rajan Viswanathan, MBA, is Senior Director of Quality and Process Improvement and brings nearly 15 years of experience in health care quality, process improvement, and project facilitation. Prior to joining PHMC, Rajan served as Senior Director of Quality and Performance Improvement at Legacy Community Health. He has also held various roles in risk and compliance, quality improvement, population health management and population health project facilitation, including nearly 10 years of service at UMass Memorial Healthcare. He is passionate about supporting departments and organizations in strengthening their relationships with peers and their focus on patients, as well as using a variety of modalities to provide wholesome, evidence-based services for patients.

Rajan obtained his B.S. in Healthcare Management from Northeastern University and his MBA in Healthcare Administration from UMass Amherst. He also holds a project management certification from Boston University.